At Ergomax it is possible to return an order within 14 days. During this period you can return the shipment - or part thereof. If possible, please return the product(s) in the original package. Already opened or used items can not be returned.
Make sure that you enclose (a copy of) the original packing slip . Any comments you can write on the delivery note.
Returns can be sent to:
PO Box 6831
You will receive the full purchase price, as soon as possible and within 14 days. This 14 day period begins when you send the items back, or indicate that you wish to return a product.
You can use the European model withdrawal form for any returns. (download here)
On all our products is the statutory warranty. As the law defines: All products within our range do what you can reasonably expect from them.
Would you like to exchange a product for another product? Make sure you always contact our customer service at firstname.lastname@example.org or + 3124-6635366, so you know that this product is in stock. To make the process as convenient and quick as possible it is important that you provide the original packing slip (or a copy of it) . As soon as the product is returned to us, we will exchange the item.
At Ergomax we do our utmost effort to pack each product as carefully as possible. Unfortunately, it still happens in some cases that a product is damaged. In this case, always contact our customer service.
I have a complaint, where can I go?
Our goal is that you are happy with anything you buy from Ergomax. However, if an article does not meet your expectations or if there is something wrong with the delivery, please contact us immediately. We will certainly be working for you to solve the problem as soon as possible!