Customer service
Exchanges & returns.
At Ergomax you can order with peace of mind. Choose what suits you: return unopened within 14 days, or use our Satisfaction Guarantee Plus if a product does not work for you.
Option 1 · Statutory cooling-off period
Return unopened
14days after delivery
- Unopened, preferably in the original packaging
- You can also exchange it for another product
- Return shipping is at your own expense
Option 2 · Satisfaction Guarantee Plus
Only at Ergomax
Not satisfied? Nothing to send back.
90days after purchase
24 hrsuntil your money is back
+ €15extra store credit
Even if you have already used the product, and also for brands that offer no guarantee themselves.
How the guarantee works ↓Satisfaction Guarantee Plus
Your money back in three steps
01
Give it a fair chance
Try the product for at least two weeks so you get a good impression.
03
Money back, plus €15
Within 24 hours you get the full purchase amount back, plus €15 credit for your next order.
Up to 2 times per customer
Not for food, clothing, personal care, digital products and fitness equipment
All guarantee terms →
Standard return · 14 days
How to send something back
- Report your returnEmail your order number to support@ergomax.nl. We will send you the return address and instructions. Want to exchange? We will check right away whether your new product is in stock.
- Pack it unopenedPreferably in the original box, with (a copy of) the packing slip. Exchanging? Write on the packing slip which product you would like instead.
- Send it to usWithin 14 days of delivery, to the return address we gave you. For an exchange, we ship the new product as soon as your return has arrived.
Return conditions
- Only unused and unopened items can be returned under the standard policy.
- The cooling-off period starts the day after you receive your order.
- Returns without prior notice or uncollected parcels may incur shipping costs.
Damaged product or complaint?
Contact us directly at support@ergomax.nl. We will sort it out as quickly as possible.
Not happy with your order?
Email us your findings. Within 24 hours your purchase amount is refunded, plus €15 credit.
