Customer Service

Here you will find the most Frequently Asked Questions. If you still have any questions after reading this page don't hesitate to contact us!

How can I contact Ergomax?
You can reach us on the following ways:

By phone : 0031 24-6635366
By e-mail: info@ergomax.nl 

What is your Company address?
Ergomax
P.O. Box 6831
6503 GH Nijmegen
The Netherlands

What is your bank information?
Bank: ABN-AMRO
Account number: 52.79.99.342

IBAN and BIC/SWIFT code
IBAN: NL84ABNA0527999342
BIC/SWIFT code: ABNANL2A

International orders 

Orders can be made through our Dutch, English or German shopping cart. Simply click the flags on the top right of the page for the preferred language. We ship our international orders with UPS / TNTPOST and DPD all over the world. If your country is not listed in on our shipping charges page please send an e-mail to sales@ergomax.nl.

The shipping charge for your country will appear before or during the ordering process.
Common shipping charges (prices can change due to updates);
Belgium: € 8,00
Germany: € 7,00
France: € 12,50
United Kingdom: € 12,00
United States: € 25,90

Within Europe delivery times are usually 1-2 business days. Shipping to the United States is 2-3 business days but US customs can delay the delivery.

Import taxes

We don’t have any control over these extra charges but you may have to pay import taxes, customs duty, etc. You may also be required to pay a brokerage or handling fee for these shipments as well. These charges are separate from your shipping charge, and you will be billed directly for them.

Declaration of value and product desscription

Due to International laws, Ergomax states the full value of your order on the invoice. Orders are shipped under "Nutritional Supplements for Personal Use" or “Dietary Supplements”.

Address information and phone number

Please make sure your shipping address, phone number and email are full and complete: The phone number or email may be used by UPS to contact you in case they have problems delivering your order.
UPS cannot deliver to P.O. boxes.

ERGOMAX WILL NOT BE LIABLE FOR PACKAGES REFUSED OR HELD BY CUSTOMS FOR DELIVERY  

We request that you contact your customs office, and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us. Please check with your customs office to see if your country permits the shipment of the products you are going to order from us and if any additional licenses or permits are needed.

If your order is returned to us due to banned / restricted products, a wrong address, refusal to pay customs fees, refusal to accept order, or because no one was there to accept delivery of your order, we will refund your credit card as follows:

You will be refunded the total amount of the order minus the shipping charge and 15 % of the value of the order as a re-stocking fee and administration fee. We will also subtract any other outside charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs there will be no credit processed for the product(s).
 

How can I pay my international order? 

We have the following options available for our international customers;

1.     Payment through PayPal

2.     Payment through an international bank transfer

IBAN: NL84ABNA0527999342
BIC/SWIFT code: ABNANL2A

3.     Credit card (Visa and Mastercard)